Go to website
We're here to help!
It looks like you're having trouble accessing our event! Based on the error message you saw, follow the troubleshooting steps below: Your browser is not compatible Check our System Requirements to make sure you're using a supported browser. You should be u
What are the system requirements?
Browser Support Click to Download the browsers We officially support the latest version of: ** Chrome** We also support the latest versions of: ** Firefox** ** Edge** ** Brave** Note: These browsers can be used, but we cannot guarantee a seamless experience at this time ** We DO NOT support:** ** [Safari](https://www.apple.com/uk/s
My Mic/Camera isn't working
### If you have an external mic, try turning it off and on again. As cliched as that sound, it's usually the solution... Otherwise: Check that you've given us the necessary permissions: Chrome Firefox [Edge](https://support.microsoft.com/en-us/windows/windows-10-camera-microphone-and-privacy-a83257bc-e99
Help! My event isn't loading!
We are sorry your event isn't loading. We have a number of articles aimed at troubleshooting the loading process: I see a Black Screen I'm Stuck Loading Between 50% and 100% I'm Stuck Loading Between 95% and 100% [I've Failed The Compatibili
I see a black screen
Your device does not have sufficient RAM/CPU capacity ** - If you have a large number of browser tabs or desktop applications open, try closing those and then return to the page. If you have a higher spec device available, try again using that. Outdated browser version - You may be using an outdated version of your browser. If you're using Chrome, you can check this by opening the URL **ch
I'm stuck loading between 95% and 100%
This usually means that there is a failure to make a connection with our servers. Check your internet connection is stable, and has above 5mb download and upload speeds. You can check the speed here: https://www.speedtest.net/ Check our VPN/Firewall Troubleshooting article If you see a 'Connect' button appear in the middle of the screen, click it. It's always worth refreshing the page if you're
VPN Firewall Troubleshooting
There are a number of things you can try that will reduce the risk of an interrupted experience: If you can, turn off your VPN. If you can, turn off your Firewall. Whitelist gamerjibe.com and all incoming/outgoing connections . If you
Why did I get disconnected?
Were you disconnected from a chat? Your connection may be unstable or you may have been idle for too long. You will see a green "Connect" button in the middle of your screen to re-connect to the space. !(https://storage.crisp.chat/users/helpdesk/website
I'm stuck loading between 50% and 100%
Disable Ad blockers for this site - We're currently experiencing an issue with ad blockers. Turning off ad blockers for this site should resolve this. We promise not to send you any ads! Use our compatibility checker for more in depth diagnostics - Go to Compatibility Checker. If the check fails, see the following article: I've Failed The Compatibility Check. It could also mean