Articles on: Troubleshooting

What are the system requirements?

Browser Support

Click to Download the browsers

We officially support the latest version of:
We also support the latest versions of:
Note: These browsers can be used, but we cannot guarantee a seamless experience at this time

We DO NOT support:

Device Support

We officially support desktop and laptop devices at this time.

The minimum screen size recommended for live events is 1024 x 720
Limited Mobile experience is available. Full mobile experience is COMING SOON!
We do offer limited support for tablets or notebooks, however we cannot promise reliability outside our officially supported platforms.
We are actively looking at ways to expand compatibility to the full range of devices and browsers.

Other System Requirements

8GB of RAM

If you have a computer that has less memory or are unsure, we recommend closing other applications and browser tabs before entering the event.

WebGL Support

This ensures that you're able to see the 3D venue. See How do I enable WebGL?

PRO TIP: Use our compatibility checker to check your system capabilities

Updated on: 07/09/2022

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