Articles on: Troubleshooting

What are the system requirements?

Browser Support


Click to Download the browsers

We officially support the latest version of:
Chrome
We also support the latest versions of:
Firefox
Edge
Brave
Note: These browsers can be used, but we cannot guarantee a seamless experience at this time

We DO NOT support:
Safari

Device Support



We officially support desktop and laptop devices at this time.

The minimum screen size recommended for live events is 1024 x 720
Limited Mobile experience is available. Full mobile experience is COMING SOON!
We do offer limited support for tablets or notebooks, however we cannot promise reliability outside our officially supported platforms.
We are actively looking at ways to expand compatibility to the full range of devices and browsers.

Other System Requirements



8GB of RAM


If you have a computer that has less memory or are unsure, we recommend closing other applications and browser tabs before entering the event.

WebGL Support


This ensures that you're able to see the 3D venue. See How do I enable WebGL?

PRO TIP: Use our compatibility checker to check your system capabilities

Updated on: 07/09/2022

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