Question 1

Frequently Asked Questions

Accepted Answer

Frequently Asked Questions

How Do I Create a World and Run An Event?

General:

Attendees:

How Do I Log In and Attend An Event?

Booths (aka Exhibits):

**Booths are a great way to bring in Sponsors and other stakeholders:

They can help mitigate costs of hosting an event
Add an element of interest to your event
Provide activities that you can schedule into your event, such as AMAs, panel discussions, etc.
Provide a "draw" to bring in attendees
Offer giveaways and swag to attendees

| For information on booths:

**Adding members and allowing your team mates to "Join" your booth means their avatars will display your logo in the world or in any eve

Question 2

Device Configuration Guide

Accepted Answer

| This guide will help you to configure your device to make sure you're able to successfully load and use our 3D platform. | If you do not wish to reconfigure your browser, you can click here to download our desktop app.

Check your system requirements to make sure you have a compatible browser and device - What Are The System Requirements?
If your computer has 8GB of RAM or less - make sure you close all unnecessary tabs, programs and desktop applications.
Make sure you have WebGL enabled - How Do I Enable WebGL?
If using Chrome, enable Hardware Acceleration - How to Turn Hardware Acceleration On and Off in Chrome.
Check if your internet connection is stable - and has above 5mb download and upload speeds. You can check the speed here.
If you have an Adblocker, configure it to allow Inverse Note: Brave's adblocker and other adblocker extensions sometimes falsely recognize critical Inverse network requests as ads. We do not track or store any personal data that isn't explicitly given to us, and we do not allow th

Question 3

How do I get an event password?

Accepted Answer

If you're trying to join an event and you're being prompted to enter an access code or passcode, that means that the organizer of the event has decided to make the event private. The event is only accessible with a valid access code.

| If you are the organizer of an event and would like to modify or remove the Access Code or Password, go here.

Usually, for a private event, the event organizer will create and distribute the access code. You might also see additional instructions in the description of the event.

If you don't have a code, please get in touch with the event organizer directly.
The organizer may also provide contact information in the description of the event or next to HOSTED BY.

Question 4

Analytics- How do I download and interpret event analytics?

Accepted Answer

What are Event Analytics and why are they important for Organizers?

Event analytics are basically a minute by minute tracking of all attendee activity within the space
Every time an attendee enters a world or event, we automatically track their movement and their interactions within the space
The data is also used to monitor attendee voice/video usage and to construct in-world leaderboards, etc.
The engagement analytics track the time spent in exhibits/booths, along with the number of times attendees enter a booth
They also provide attendee names and contact information

Analytics provide valuable information for sponsors, organizers and other event or world stakeholders

How do I get this data?

Your customer success manager will send you the analytics file after an event. You may also request periodic analytics for ongoing world interactions or recurring or multi-day events.

When will I receive the data?

Your customer success manager will provide the Analytics within 1-2 days following your event and go over any questions during your Post Event Voice of the Customer meeting.

What does the data mean?

The analytics are collected daily
They are cumulative and persistent over time
Numbers are in minutes
Currently the analytics are raw data files

Here is what you need to know:

| Engagement Report: What the terms mean- _id - The attendee's unique Inverse id

role - The attendee's role in the eve

Question 5

What are the system requirements?

Accepted Answer

Browser Support

Click to Download the browsers

We officially support the latest version of:

** We DO NOT support:**

** Safari **

Device Support

We officially support desktop and laptop devices at this time.

The minimum screen size recommended for live events is 1024 x 720
Limited Mobile experience is available. Full mobile experience is COMING SOON!
We do offer limited support for tablets or notebooks, however we cannot promise reliability outside our officially supported platforms.
We are actively looking at ways to expand compatibility to the full range of devices and browsers.

Other System Requirements

8GB of RAM

If you have a computer that has less memory or are unsure, we recommend closing other applications and browser tabs before entering the event.

WebGL Support

This ensures that you're able to see the 3D venue. See How do I enable WebGL?

| PRO TIP: Use our compatibility checker to check your system capabilities

Question 6

How do I enable WebGL?

Accepted Answer

WebGL is required to see the 3D venue.

| Most modern browsers **EXCEPT **Safari will have WebGL enabled by default

To ensure WebGL is enabled on your device:

Make sure you are NOT using the Safari browser.
Go to WebGL Report.
You should see that WebGL 2 is supported:

WebGL 2 Support Success

If WebGL is supported, make sure it's enabled:

Follow the steps shown in the WebGL Setup Guide.
Update your graphics drivers by following this guide.

If you're still not able to access the event, please reach out to us via the live support chat in the bottom right of your screen.

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